On this page: Installing the Program, Known Problems
Installing the Program
- Download the TMG Utility install program from the download page. Remember where you store the file on your PC.
- Double click the install program to run it. Follow the directions of that program.
If you are prompted during the install to decide between accepting a new version of a particular file or leaving the existing file as is, you should probably accept the new file.
Before running the install program, try to make sure that you close all other running programs. Don't forget the "system tray" programs; these are represented by icons in the taskbar. Right-click on the icons and choose exit, quit, close, or whatever choice seems like it will make the icon go away temporarily!
Known Install Problems
- If you are using Windows NT, Windows 2000, or some versions of Windows XP, you must be logged in to an administrator account to perform the install successfully.
- TMG Utility requires a recent, working version of the Windows Script facility. Most PCs will meet that requirement. If TMG Utility is unable to use the Windows Script susbsystem, it will issue a warning message and open the Installing Windows Script page.
- Some TMG Utility features, such as Export Data, require Microsoft® XML Core Services (MSXML) 6.0. If you get an "ActiveX component can't create object" message when you attempt to use a feature, that may mean that MSXML is not installed or not working properly. Follow the directions below to install the latest version.
- Browse to the Microsoft Core XML Services page.
- On that page there are several options for installing MSXML, and you must choose the right version for your PC's processor. Choose msxml6_x86.msi for 32-bit processors, or one of the 64-bit versions if you have a 64-bit processor. If you do not know which type of processor you have, it's probably a 32-bit processor and so msxml6_x86.msi is the right choice.
- After downloading the proper .msi file, double-click the file to open and install MSXML6.
Some anti-virus programs will interfere with the installation of MSXML. Webroot SpySweeper, for example, may need to be disabled if the installation does not succeed.
