On this page: Installing the Program, Known Problems
Installing TMG Utility
- Download the TMG Utility install program from the download page. Remember where you store the file on your PC.
- Double click the install program to run it. Follow the directions of that program.
Windows or your anti-virus program may warn you that it is not safe to install TMG Utility, or may actively prevent you from doing so. If you downloaded the installer from the official download location, you can trust the installer and you will have to take the steps necessary to force Windows and your anti-virus program to install it.
The warning is mostly caused by TMG Utility being lightly used and thus it has not built up enough "good reputation" points to satisfy the anti-virus publishers.
TMG Utility and its installer do not include any malware or any third-party programs.
If you are prompted during the install to decide between accepting a new version of a particular file or leaving the existing file as is, you should probably accept the new file.
Before running the install program, try to make sure that you close all other running programs. Don't forget the "system tray" programs; these are represented by icons in the taskbar. Right-click on the icons and choose exit, quit, close, or whatever choice seems like it will make the icon go away temporarily!
Known Install Problems
- After the install completes, MS Windows may display a warning message, "The program might not have installed correctly." You can ignore that message.
- TMG Utility requires a recent, working version of the Windows Script facility. Most PCs will meet that requirement. If TMG Utility is unable to use the Windows Script subsystem, it will issue a warning message and open the Installing Windows Script page.
- Some TMG Utility features, such as Export Data, require Microsoft® XML Core Services (MSXML) 6.0. If you get an "ActiveX component can't create object" message when you attempt to use a feature, that may mean that MSXML is not installed or not working properly.
On Windows Vista and new versions of MS Windows, MSXML is part of the operating system and should work properly, but if it doesn't, you cannot re-install to try and fix it. Sorry, but if MSXML 6.0 is proken on your PC, you will have to search for solutions or seek help from Microsoft. Luckily, issues with XML 6.0 are not as frequent now (2020) as they were in the past.